Carlisle Data Recovery

I am an Apple developer and I owe a massive thanks to R3 Data Recovery who saved my precious data when my Western Digital My Book 2 TB drive crashed on me, which is why I decided to write this review.

Everything was smooth sailing from start to finish, for me anyway as I knew my drive would be in safe hands. Andy sent a courier to collect my drive which was promptly collected the following day, even though my second contact when I had finally made my decision to go with R3 Data Recovery was on a Sunday at very early hours, Andy emailed me back straight away as he was still working on another job, impressed, I was.

During the process I spoke to Mike on the phone for an update who informed me that they had to build a custom heat sink so the drive would stay on long enough to get the image from the drive and the heat dissipation was to prevent the motor bearing over heating due to friction as there were just short of 4Billion sectors on my drive and several million of those were bad. One of the worst they had seen, at least amongst their current batch of recoveries, and that even new heads would have struggled to improve the read times by a few percent, and that the only cause for this would be a head crash, most likely during power fluctuations or a knock or drop, pointing to slight spindle to motor angle change, all very technical stuff, again making me feel confident that I had made the right choice in choosing R3 Data Recovery.

While my drive was in recovery I was informed of every step of the procedure and also had a very nice courtesy email from Andy reassuring me that my data was in the process of recovery and that there was no need for concern, which was very much appreciated and went a long way to calm my peace of mind and as soon as the raw data image was on the recovery machine, Andy had the faulty drive couriered back to me so I could return the drive to WD for a warranty replacement, now that is what I call customer service.

The recovery did take a bit longer than expected, but considering the state of the drive this was more than acceptable and as soon as my data was recovered from the image and copied to the replacement drive, that was promptly sent back to me with all my data intact and safe, so all in all they sent me three couriers, and recovered every bit of my data, I have no clue how they did it and I really do not know what I would have done without their help, as it certainly would have been the end of my App development days for the foreseeable future.

I whole heartedly recommend R3 Data Recovery to anyone who is of need of data recovery, and would urge you to look nowhere else for the sake of your data and your sanity. In my humble opinion R3 Data Recovery are more than specialists they are genuine professionals.