Technician was very helpful resolving issues with my external hard-drive, he arranged pick up and was up front on the cost of the repair that included the return of a new drive.
Posted on 22nd Mar 2017 09:35:41 by surrect.media
The hard drive failed on my MacBook Pro. Applestore advised they couldn’t recover the data when they fixed the laptop, and that the data would be lost (including my photos that had not been backed up). I described the issue with R3 by phone, and they were confident they could recover the data and confirmed the cost. It took just 16 hours from registering with R3 that I wanted them to look at the failed drive, to being notified what data had been recovered. I was kept informed of progress throughout, and all my files were recovered.