The hard drive failed on my MacBook Pro. Applestore advised they couldn’t recover the data when they fixed the laptop, and that the data would be lost (including my photos that had not been backed up). I described the issue with R3 by phone, and they were confident they could recover the data and confirmed the cost. It took just 16 hours from registering with R3 that I wanted them to look at the failed drive, to being notified what data had been recovered. I was kept informed of progress throughout, and all my files were recovered.
Posted on 28th Mar 2017 09:52:21 by surrect.media
Superb!!! Within 5-10 minutes of putting in an email request I received a call from their offices asking how they could help. R3 even offered to come & pick up the flash drive from my home & delivered it back to my door promptly. The best customer service I have experienced & I reccomend them whole heartedly!